Customer Testimonials
Wonderful service
We have purchased many vehicles from here over the years and everyone has always been so welcoming and easy to work with! 2 months ago was our most recent purchase and Lily was great to work with!
I want to thank the service team for all they're help getting my family back on the road so we could get home.
We were enjoying our annual stay at Cooks Riverside Cabins.
During a trip to the Firetower and Seneca point when we went to leave and turned on the truck we got the wrench and engine light on the dash.
We got the truck towed in and diagnosed. Turned out to be lead moldframe which thankfully I was able to have Ford cover repairs.
Service techs were able to hustle and get the repair done by closing ... Read More Google - Nov 7, 2026
Just wanted to let everyone know if you or any other family is looking for a new or used truck or car go to Spitzer Ford and see Lily
The dealership was very kind to having a walk in appointment and get everything set up nice and easy for me with the paperwork and test driving. Lily was very kind and greeted us warmly. She pulled up anything that we wanted on for the history and did what she could to get us the best deal possible.
Lily and Mitch were great to work with. Lily was very responsive and Mitch made the paperwork process quick and easy.
I bought a BMW off of Devon. He made it really easy and convenient to purchase great guy.
We bought a Ford Bronco Sport back in August and we really love it. Devon was really great to work with.
I came in looking for a bigger vehicle for our family and Devon made the process quick and painless! Definitely will recommend him to anyone looking to purchase a vehicle in the future!
Damien our sales person was great. Everyone treated us very well. They answered any questions we had and give us a deal we couldn't pass up. Thank you!
Had an appointment to look at a vehicle. Drive over and they tell us they sold it !!!! Could of at least called and told us not to waste our time…
Buying a car at Spitzer Ford in DuBois was a good experience and we will recommend them our friends.
Lily (Sales) & Mitch (Closing Documents) were both top-notch. The whole process was well organized and friendly. I recommend their team to anyone.
Damien was very pleasant to work with and he made the process really simple. The dealership was fair and had what I needed.
The online version was very bad they made appointments and didn’t notify them I was coming but when I arrived it was completely wonderful except that the truck I went to look at wasn’t even in operation. Didn’t know where it is was and what was wrong with it but they helped me find a replacement for it. The service was very friendly and very helpful
Helpful. Got me a reasonable price for trade in and reasonable payment plan. Account manager is awesome and fun to work with.
Mason made our purchase go smoothly.
Wonderful experience at Spitzer Dubois. I called ahead to prepare the sales staff for what we wanted but the message didn't get through to them. Salesman Brian wasn't phased and did everything that we needed to get it worked out so that we were able to drive away with the Bronco that we wanted that night. Finance Manager Mitch put in the extra work and time (even stayed late) to get us approved at the best rate possible. Would definitely return to buy again. Even the general manager worked with us to get us the best deal possible.
Lily was so kind and thoughtful, informative with no pressure, extremely helpful when she learned that the truck we came to see and test drive had not been delivered from Monroeville. We might have left then, but she suggested some other options, and we ended up buying that night. Thank you Lily.
Mitch was so easy to talk to and work with. He made the whole experience flow smooth and fast. Kind, honest, and a genuine good person.
I originally got my first car from a family friend when I was 19 now that I’m 27 I needed a new car and talyn, Damien, Sam and I can’t remember who I signed my financing paperwork with, but they all made my Experience exceptional! I was so nervous to do this by myself, and I was overwhelmed with anxiety, but as soon As everything started, I was made to feel as comfortable as possible. I would recommend anyone to come here and get a vehicle! I love my GMC terrain! I’ve been meaning to come on here and ... Read More Google - Sep 10, 2026
While traveling through the area 5 hours into a roadtrip on my way to a wedding my car broke down and went into “limp mode” on the highway not far from DuBois on a Saturday night.
I dropped off my car and keys at the Ford Service Departments overnight dropbox with a letter expressing what had happened and the urgency of time to get my car repaired.
As soon as they opened I received a notification my car would be placed on the schedule that same day. Throughout the day they called to update me on the diagnostic and tracked down ... Read More Google - Sep 10, 2026
Needed my truck inspection and wanted to get the recall taken care of, and asked if possible for an oil change,. They were more than happy to take care of it for me. I was quit impressed with the service. Keep up the good work.
We would recommend Damian to everyone. He is non pressure, kind and gives you space to make a decision. We took most of his Saturday and he even stayed with us after closing time.
Devon, Mitch, and Sam were great to deal with. They were honest and up front while being courteous and service-oriented. I would highly recommend Spitzer Ford!
Thie team was excellent and very knowledgeable about their products. Will definitely be back.
I always have a positive experience at this dealership whether purchasing a vehicle or stopping by for service. Many thanks to Damien for his patience and for providing a seamless sales process!
It was a very good experience, and I would recommend anyone to purchase a vehicle from you especially Mason Ishman he is so personable and he made my visit enjoyable!
We had a great experience with the purchase of our F150 and also the service that was
Special thanks to Devon Rowles, he went above and beyond to help get me financing, very friendly staff also. Looking forward to future purchases.
Spitzer got my vehicle in within 15 Minutes of my scheduled service time. The Mechanic was very knowledgeable of my electrical problem and knew the fix. He also figured out why my driver window did not seat properly. Spitzer honored the agreement we had made with basically a handshake.
Walked in just wanting to look at a vehicle and right away seemed to be bombarded with financing papers before I even looked at the vehicle. The car was very nice even though it was a little older. Applied for financing and then was told the banks wouldn't do it because the car was "too old". Then was getting talked into trying to get something else with payments that could never happen on my end. Also, did research on the vehicle. In the condition it was in, KBB said $2590. The price there was almost $7000. Really? Kind of ... Read More Google - Aug 14, 2026
Spitzer Dubois dealership was great to do business with. Mason was a good salesman would buy for them again...
Damien was a very pleasant salesperson. He was informative on the loan pricing and worked with Mitch, the finance agent, to get a payment i was satisfied with. Would recommend family members to spitzer and Damien.
Very family friendly. Goes above and beyond to make sure everyone in the family has what they need during the buying process.
Damien in sales helped me with reaching the goal of getting a new car! Sam the manager was so helpful and hands on in this process! I will be back 100%, The team at Spitzer Ford is the place to be! This team treated me like family and explained everything very thoroughly! Will always recommend this team and will be back in the future!!
They were very kind and great service, so thank you! Very pleased with my Truck!!
Very pleasant experience purchasing our 2021 Santa Fe from Damien! Sam was also very helpful! Would do business here again!
Mason was Great to work with and make the process simple and friendly. 5 Stars
Got to spend some time with Mason I. He was amazing! He took time out of his busy day to explain all the features, bells and whistles of our new whip. If you’re in the market reach out to him. He was seriously amazing. He treated us with the utmost respect. I’ll definitely be keeping him as my salesperson for all future needs.
Had a great buying experience with Damien in sales and also Mitch in Finance! However, I'm a little disappointed that in the 2 1/2 weeks that I've had the vehicle, I've had to take it to the shop TWICE, fortunately it all has been covered under warranty.
Damien was great to work with as well as Mitch in Finance, they both made the buying experience a nice experience.
Was very good to deal with. Worked with me and answered any and all questions I had. Would definitely go back to Spitzer. Keep up the good work !
I went to multiple dealerships and met multiple salesman, including other spitzer dealerships, and drove multiple cars. Damien was by far the most prepared to show me cars with exactly what I was looking for. He knew the lot very well and was knowledgeable with the vehicles I test drove. There are a lot of features you cannot see online. I drove my last car up to 200k miles and was very particular with what I wanted. I highly recommend Damien and will work to buy with him again in the near future!
Devon and Sam were both VERY helpful! They answered our questions and got us in and out, even though they were busy. We will definitely be back!
I had a wonderful experience! Low stress and good, honest help. Sam and Lily were professional and very knowledgeable.
Bought an extended warranty and service package, took several days to fix right the first time after shortly owning, just had it back recently for another repair, left with a full tank of gas and they returned it almost empty! Felt there were missing gaps in the buying process
Devon was excellent to deal with. He had everything ready once I arrived to sign so I was in and out. Would definitely recommend him to deal with.
My coworker Found the truck he has been searching for on the used lot section of this company. Found the truck online for sale. He calls to buy the truck out right. 50,000$. They declined selling the truck because the service department wants to put a plow on it and keep it. So why is it even listed? Do y'all even sell cars? Would not recommend.
Do not go to the man who seems like he’s in charge or something by the way he carries himself in that disrespectful manner as being above you. Steer clear. You’ll be left feeling you knew less than when you arrived.
Isaac and Susan have been the absolute best service writers me and my wife have ever dealt with at any dealership. They definitely deserve a 5🌟 rating. I Dealt with Isaac today for a State Inspection and the customer service was top notch! He was able to get me in towards the end of the day at nearly closing time. Most dealerships find an excuse not to do a walk in. Not here though! We will always continue to use Spitzer Ford for our car services!
Courteous and eager to help. Could brush up on product knowledge. Made sure prep was done even doing it himself
STAY AWAY.
We recently purchased a vehicle from them and noticed excessive wind noise coming from one of the doors while driving. After having it inspected by an auto body shop, it appears the door has been replaced. The Denali badge is not positioned correctly, the door seal does not fully seal, and the door protrudes slightly.
I have called and left four separate messages over the course of a month regarding this undisclosed issue and never received a call back or was able to speak with anyone directly. Very disappointed with the lack of communication and customer service after ... Read More Google - Jun 18, 2026
Very helpful, pleasant, professional. They listened to what I wanted and made it happen. Very satisfied.
Since my husband passing away, I can't believe how great they have been. At check out, they took the time to explain everything they did and were my car ranked. This is the second time they have looked over the car . I have had awesome service there.
Spitter ford is the dealer that ever had to deal with in years
The mobile service is fantastic! Highly recommended to all of my family and friends!
Very helpful from sales to service. Currently working on an issue with the radio. Hopefully will solve this issue soon.
Every thing was super easy and great from beginning to end Every thing was super easy. Great in communication. Well taken care of. Friendly to work with.
Very professional place and very fast. I'm a ford fan to start with .most ford dealers won't work on motorhomes.so they are number 1 in my book
Susan and the valet service were both excellent Spitzer does a great job for service needs
Susan and the valet service were both excellent Spitzer does a great job for service needs
The GM Brody and the Director of Service Gary are really not to my liking. I was torn and had a gut feeling about this vehicle, so I had asked to take it for an extended test drive. They allowed me to take and it the morning that I brought it back; I was on my way to my mechanic and ironically when I came to the stop sign less than 100 yards away from the mechanics the vehicle's driver side wheel started smoking! Not just a little smoke, ALOT! When I step on the brakes I hear a thud, ... Read More Google - May 29, 2026
Good all around would bring my vehicle again. Good work good job up to date communication thanks everyone involved
Quick service , quick answer with financing and left with the car the same day few hours later
Me and my husband bought a car from here last week. The salesman was very nice and got everything set up for us. 3 days after I bought my car the engine light came on on my brand new 2026 GMC terrain. We have been trying to contact the dealership for 4 days now, since early Monday morning, and we still have not received a response and I don’t expect that we’re going to.
Everyone there was professional, helpful and very transparent.
Ashley is patient and on top of everything. I really appreciate them helping me with questions and getting everything done in a timely manner.
Our motorhome broke and h ad to be towed to Spitzer Ford. The service dept went out of their way to get it fixed in a timely matter so that we could continue our plans for a camping trip. They were all very friendly and helpful in every way. They called as soon as it was fixed and made extra arrangements for us to pick it up even after the service dept closed. I would highly recommend Spitzer Ford for any and all of your vehicle needs. They have some really nice cars for sale too.
I had quite a long wait with new rotors, inspection etc but they checked in to make sure I was still comfortable a couple of times
They were friendly and keep me informed about my car. It was a great experience with Issac.
Everyone was so courteous,and kind. They went out of their way to accommodate me.
Good service. However price charged didn't match the service coupon. Service work done as scheduled.
Our Sales Person, Lilly Henry did a verry nice job of listening to our concerns and answering our questions. And reaching a sales price that we were satisfied with.
I took my vehicle in for an inspection. My appointment was at 11 and was taken into the garage right away. A little after 12 I checked to see if it was ready and told everyone was at lunch. It was after 1 before my vehicle was ready and there wasn’t anything that needed to be fixed. No one even apologized for wasting my time. As I was about to drive off a tech came out to return my registration and insurance forms. I have never been treated so poorly at Spitzer or ever had an inspection take more than 45 minutes,
They had my truck for four months I got it for a week and a half had to take it back not very happy with them
Spitzer Ford employees were very accommodating and courteous with the purchase of my new vehicle.
Excellent service with competent individuals. Clear and open communication about your vehicles health, and its future.
Got my f250 yearly inspection done great service in and out in a timely manner
Buying a car is ok if you are dealing with a good salesperson. Could have a little more inventory of items that was if interest to me.
Friendly, asked questions, work completed well Service was completed accurately, no complaints or issues with services
I had someone welcome me right at the door when I walked in and everyone was friendly and efficient. My inspection was also thorough yet productive and speedy!
I travel a lot and they are always accommodating to my schedule. Sue is always very helpful and did an excellent job getting the needed repairs authorized through Enterprise and her communication with me was awesome!
They had to work with my warranty company, which was problematic for them and myself. I feel they did a good job, but I wish their communication was better.
My vehicle was taken in at the promised time. I did not have to wait any longer than expected to.get it back to me.
Spitzer Ford is the best place to go if your looking for a new vehicle! The entire staff is so perfect and will help you with zero pressure! Thank you for everything!